Just like login, registration and verification, we see new technology making both deposits and withdrawals smoother, faster and safer. Thanks to payment methods such as e-wallets (for example neteller and skrill), trustly and the introduction of pay n play, as well as the entry of swish into the online casino market, we believe that complicated payments will soon be a thing of the past.
A good online casino must offer several payment methods, and of these, at least one should be one of the methods that belong to the faster categories, both when it comes to the payment to the gaming account being in place, as well as for the withdrawal of any winnings.
Now you only need to verify yourself quickly and easily with your bankid, and if you have chosen a casino without an account, you are done there, if not, the login follows in a few simple steps. An online casino with a simple registration that utilizes what the new technology has to offer is thus one step closer to what we at casino guide classify as a good online casino.
Clear navigation raises the rating
Clear navigation is more important than you first think. Online casino, where it takes a lot of clicks to get to the game you want to try, and where you may have difficulty finding entrances and links to support or the department for deposits and payouts, does not inspire much confidence.
Instead, the online casino becomes difficult to navigate and it can be frustrating to sit and look for the cash register button without finding it immediately. The risk is therefore that you get tired of the casino quite quickly. A rule of thumb is that it should never be more than two clicks to your favorite game and that it is easy to find deposits and withdrawals.
The fact that the support is excellent is of course the online casino game. There is peace of mind in knowing that you can contact support and get quick answers regardless of what question or concern you may have. A good online casino must have english speaking support staff available for large parts of the hours of the day. Ideally, customer service should be available around the clock!
If you have many different ways to contact customer service, that is of course an advantage, but the most important thing is that you have the opportunity to quickly open a chat window when you are logged into your game account. Live chat is the fastest form of communication at an online casino, but we also appreciate phone or email with fast response times.